Return Policy

At Rings of Australia, we take pride in the craftsmanship of our jewelry. Each piece is meticulously designed to meet the highest standards of quality and detail.

Free Shipping Within Australia

We offer free shipping on all orders within Australia.

Returns & Exchanges

Due to the delicate nature of our handcrafted jewelry, returns are only accepted in cases of damage upon delivery to preserve the integrity of our pieces.

Damaged Items – How to Initiate a Return

If you receive a damaged item, contact our Customer Service Team within 30 days of delivery for assistance.

Return Process:

1. Contact Us – Provide details of the damage.
2. Receive Instructions – We’ll send a prepaid shipping label and return guidelines.
3. Prepare Your Return – Ensure the item is in its original packaging with all accompanying materials.
4. Return & Resolution – Once Inspected, we will initiate the refund or exchange process in 7 days.

Lost or Damaged Diamond Certificates

A replacement certificate can be issued for a nominal fee of $300 if lost or damaged.

For assistance, contact our Customer Service Team—we’re here to ensure your complete satisfaction.